Draft for legal review. This document is not yet in force. Highlighted parts are to be completed.

Refund and cancellation policy

Last updated: date.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payment enquiries and refunds.

Free trial

Every new organisation gets a 14-day free trial with no card needed, so you can try Linewise before paying.

Cancelling

Admins can cancel at any time from Settings → Account and cloud → Manage billing. Your plan stays active until the end of the period you have paid for and does not renew. Your cloud workspaces then stay readable for 30 days so you can export them.

Refunds

• Decision: if you are not happy with Linewise, ask for a refund within 14 days of your first payment for a plan, and we will refund it in full.
• Renewals, and the unused part of a period after you cancel, are not refunded, except where the law requires it or where we have removed a feature you paid for (see the Terms of Service).
• Plan changes are charged or credited pro rata straight away.

To ask for a refund, contact support@linewiseapp.co.uk or reply to your Paddle receipt. Paddle processes approved refunds to the original payment method, usually within 5 to 10 working days.