Linewise

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Terms of Service

Last updated: date. These terms apply from that date.

These terms are an agreement between Company name Ltd (company number number, registered office address, "Linewise", "we", "us") and the business that signs up for Linewise ("the Customer", "you"). By creating an organisation, starting a trial or subscribing, you confirm that you accept these terms on behalf of that business and are authorised to do so. Linewise is for business use only; it is not offered to consumers.

1. The service

  1. Linewise is an online tool for modelling and simulating manufacturing areas and machine lines ("the Service"). It is available at the Linewise website and as a downloadable single-file version that runs in your browser.
  2. The simulations are models. Results depend on the data you enter and on simplifications described in the user guide. They are decision support, not a guarantee of real-world performance. You are responsible for decisions you make using them.
  3. We may improve and change the Service. We will not remove a core feature from a plan you have paid for during your current billing period without giving you a pro-rata refund.

2. Accounts and organisations

  1. Each customer has an organisation. Its admins manage members, roles and billing. Editors change workspaces. Viewers can look but not change them.
  2. Sign-in is provided by our sign-in provider (see the sub-processors). Keep sign-in details secure and tell us promptly about any unauthorised use.
  3. You are responsible for the people you invite and for what they do in your organisation.

3. Trial, plans and payment

  1. New organisations get a free 14-day trial. No card is needed. At the end of the trial your cloud workspaces become read-only until you subscribe.
  2. Paid plans, their limits and prices are shown on the Plans page. Prices exclude VAT and other taxes.
  3. Our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles customer service enquiries about payment, and returns. Your purchase is also subject to Paddle's buyer terms.
  4. Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. Plan changes take effect straight away and are charged or credited pro rata.
  5. If a payment fails, you have a 14-day grace period to update your payment details, during which the Service works as normal. After that, your cloud workspaces become read-only until payment is made.
  6. Decision: we may change prices with at least 30 days' notice before your next renewal. You can cancel before the change applies.

4. Cancelling and leaving

  1. Admins can cancel at any time from Manage billing. You keep access until the end of the period you have paid for; no partial refunds are given except as set out in our refund policy.
  2. After a subscription ends, your cloud workspaces stay readable for 30 days so you can export them. After that we may delete them, as described in our privacy notice.
  3. You can export your workspaces at any time as a file, and workspaces kept in your own browser stay there.

5. Your data

  1. You own the data you put into Linewise ("Customer Data"). You give us permission to host, process and display it only to provide the Service to you.
  2. Where Customer Data includes personal data (for example staff names in shift plans), we process it as your processor under the data processing agreement, which forms part of these terms.
  3. We keep Customer Data secure and separate from other customers' data, as described in our security information.
  4. You must have the right to upload the data you use, and must not upload special category personal data (for example health data) unless we have agreed it in writing.

6. Acceptable use

You must not:

We may suspend access that puts the Service or other customers at risk. We will tell you and restore access once the problem is fixed.

7. Intellectual property

We own the Service, its software and documentation. You get a non-exclusive, non-transferable right to use it for your business during your subscription. Feedback you give us may be used to improve Linewise without obligation to you.

8. Availability and support

We aim to keep the Service available but do not guarantee it will be uninterrupted. We provide email support on paid plans; Business plans get priority support. Decision: service levels with credits are available on Enterprise plans by agreement.

9. Liability

  1. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
  2. Neither of us is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
  3. Decision: apart from 9.1, each party's total liability under these terms in any 12 months is limited to the fees you paid for the Service in those 12 months (or £100 if more, for trial users).

10. Ending these terms

Either of us may end these terms on written notice if the other seriously breaches them and does not fix the breach within 30 days of being asked to. Sections 4.2, 5, 7, 9 and 11 continue after these terms end.

11. General

  1. We may update these terms. We will give at least 30 days' notice of changes that reduce your rights; continuing to use the Service after that means you accept them.
  2. Neither party is responsible for delays caused by events outside its reasonable control.
  3. These terms are the whole agreement between us about the Service.
  4. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: support@linewiseapp.co.uk.